Frequently Asked Questions
Adventure Lombok offers a wide range of tours, activities and travel services, including adventure activities, leisure, cultural experiences, beach escapes, wildlife encounters, and more. Our most popular tours include hiking and trekking to Mount Rinjani, exploring the traditional villages, and discovering the natural beauty of the Indonesia islands.
You can make a booking with Adventure Lombok by contacting us through our website, email, or phone. Our team will work with you to create a customized travel itinerary based on your interests and preferences. Once the itinerary is finalized, we will send you a booking confirmation and payment instructions.
Adventure Lombok requires a 50% deposit of the total tour cost to confirm the booking. The remaining balance must be paid in full 14 days prior to the tour start date. If the booking is made within 14 days of the tour start date, the full amount must be paid at the time of booking.
Cancellation made 14 days or more prior to the tour start date will result in a loss of the deposit. Cancellation made less than 14 days prior to the tour start date will result in a loss of the full tour cost. No refunds will be provided for unused services, and Adventure Lombok Tour will not be responsible for any additional expenses incurred due to the cancellation of the tour.
Adventure Lombok strongly recommends that all participants purchase travel insurance that covers trip cancellation, interruption, medical expenses, and other travel-related risks. We can also provide travel insurance options for our clients upon request.
Adventure Lombok prioritizes the safety and wellbeing of our clients. We work with experienced guides and use high-quality equipment and safety gear for all activities. However, adventure travel always carries inherent risks, and we advise all participants to follow safety regulations and instructions provided by Adventure Lombok.
Adventure Lombok provides transportation options based on the size of the group and the type of tour. We use modern, air-conditioned vehicles for transportation, and our drivers are experienced and licensed. For some tours, we also provide boat transfers or chartered flights.
Yes, Adventure Lombok provides a wide range of accommodation options, including budget guesthouses, mid-range hotels, and luxury resorts. We work with reputable accommodations that meet our standards for comfort, safety, and cleanliness.
Yes, Adventure Lombok can accommodate dietary restrictions upon request. Please inform us of any dietary requirements at the time of booking, and we will make the necessary arrangements to ensure your needs are met.
Yes, Adventure Lombok offers private tours for individuals, couples, families, and groups. Private tours can be customized based on your interests, preferences, and schedule.