Terms of Service
Terms and conditions
“Adventure-Lombok.com” means the domain name used under licensed by BlueHost, a registered company in United state. Adventure-lombok.com act as booking portal for booking activities, tour packages, Accommodations booking on the website www.adventure-lombok.com
The site acts as a booking agent only in respect of all bookings made on The site. The site has entered into contracts with the tour companies / Tour Operator (‘TO’) on our website. These contracts ensure that the TO will act in the best possible way towards the customers of The site. This means that in the unlikely event there is a problem with a customers booking, e.g a technical problem with accommodations, transport or others, the TO will seek to resolve the situation to the customers satisfaction at no added cost to the customer. i.e. arranging another Vehicle to transport the passengers. In the unlikely event that the TO cannot fulfil the customers requirements Adventure Lombok Tour, PT. will issue a refund to the customer (as per agreement made), where a payment has been made.
Adventure-Lombok.com undertakes no responsibility for, and are not liable for, the misrepresentations, breaches of contract, breaches of statutory duty or negligence of any TO whose products and services are sold through our website. This means that in the event of you suffering personal injury, illness or death as a result of any act or omission of an TO (or their employees or agents) or you having any complaint about the quality of the services provided or having any other complaint at all, your sole right of redress will be against the independent third party who provided such service and Adventure-Lombok.com will be under no liability at all (whether in contract, tort or otherwise howsoever).
By proceeding to book accommodation and/or Tour Packages through the Site, you accept that you will indirectly be entering into a contract with the accommodation and /or other service providers and therefore any claims or complaints should be made directly with the accommodation and /or TO. In the event of any claims or complaints please also contact us at info@Adventure-Lombok.com.
You understand that Adventure-Lombok.com may not have conducted any quality or other checks on the accommodation providers or other TO and Adventure-Lombok.com makes no representations about the suitability of the accommodation and/or TO for sale through the Site. The inclusion or offering for sale of an accommodation and/or services by Adventure-Lombok.com does not constitute an express or implied endorsement or recommendation by Adventure-Lombok.com of such accommodation or TO. Adventure-Lombok.com does not guarantee the accuracy of, and disclaim liability for any inaccuracies relating to the accommodation and TO offered for sale through our site.
Where you, or any of the people that you are booking on behalf of, are in breach of any of the provisions of these Terms or contravention of any laws or rights of a third party, Adventure-Lombok.com reserves the right to cancel your booking without refund or compensation in any way and recover from you any costs incurred as a result of your behavior.
Before you finish booking you should read the Terms and Conditions of each company which will be fulfilling your order. You can see the link at the bottom of the page of the company here at the site. By making the registration and agreeing with this document, you also agree with terms and conditions of each company fulfilling your order.
Site content, documentation and booking information.
Adventure-Lombok.com may modify the content of the Site and/or Terms at any time, and such modification shall be effective immediately upon posting of the modified content and/or Terms on the Site and your continued use of or access to this website will be deemed to indicate your acceptance of the modified content and/or Terms.
Any information placed on the Site relating to hotels or other TO advertised on the Site including, but without limitation, details of the hotel/TO, availability, price of the services, the facilities available, any accreditation afforded to the hotel and/or any details relating to any TO advertised on the Site have been provided by the accommodation and/or TO who are independent businesses and are not agents or employees of Adventure-Lombok.com or its affiliates. Such information does not constitute any advice or recommendation given by Adventure-Lombok.com and Adventure-Lombok.com shall not be held liable for inaccuracies or errors in the information contents or any of its elements. These independent businesses provide the services in accordance with their own terms and conditions (excluding cancellations policy detailed below) which may limit or exclude their liability to you. Adventure-Lombok.com and its affiliates are not liable for any acts, omissions, breaches or negligence of any such independent businesses or any damages or expenses resulting from the aforesaid. Adventure-Lombok.com and its affiliates are not liable for any refunds in the event of overbooking or force majeure or any other cause beyond their control.
As Adventure-Lombok.com acts as a booking agent, Adventure-Lombok.com will have no responsibility for any errors in any documentation except where those errors were made by Adventure-Lombok.com.
To confirm a booking, you must be authorized to make the booking by all persons named on the booking and their parent or guardian for all party members who are under 18 when the booking is made. By making the booking, you are confirming that all persons named on the booking accept the Terms and that you will inform the other persons named on the booking of the confirmation details and any other appropriate information. By making the booking you also become responsible for making all payments due under the booking.
You will receive an email confirmation and voucher of your bookings.
Adventure Lombok Tour, PT will take full payment for TO and Accommodation booked through Adventure-Lombok.com.
If you Cancel, Amend or Change a Tour Booking
You may modify your travel dates up to a week before departure. To make changes you may contact the Tour company you are travelling with directly. Contact information will be detailed on the confirmation email you will receive immediately after you make a booking through our website.
All Tours / Accommodation bookings that are cancelled more than 3 weeks from the departure date will receive a full refund paid directly from Adventure-Lombok.com (minus any charges applied to make the refund). Cancellations made more than 48 hours, but less than 2 weeks, before the departure date will receive a 50% refund. Cancellations made less than 48 hours from the departure date will receive no refund. This cancellation policy overrides any of the boat companies individual cancellation policies and all refunds will be made by Adventure-Lombok.com.
No shows will be considered as cancellations for all TO.
When notifying the Tour companies of a cancellation please copy the email to info@Adventure-Lombok.com so that we can process your refund. All the contact information is detailed on the email confirmation sent to you for your booking.
All Tour / Activities are paid for in full on Adventure-Lombok.com.
Age and Responsibility
You warrant that you are 18 years of age or over and have legal capacity to use the Site and to create a legally binding contract.
You warrant that all personal information submitted during booking is correct and you accept financial responsibility for all transactions made under your name or account.
You hereby authorise Adventure-Lombok.com to process all Personal Information about you and the persons named on the booking that has been obtained in connection with your booking. Personal information shall be deemed to include, but not be limited to: any telephone numbers, fax numbers, email addresses, addresses of residences, signatures, ID or passport copies, or any other information belonging to you or your group.
Before you Travel
Adventure-Lombok.com is not liable for damages or losses that may result from travel to any particular destination. The Government of your country may help travellers stay safe overseas. Check with your government for the latest advice on conditions and general information concerning specific countries.
It is your responsibility to ensure you have the relevant travel and health documents before departure for the country you are visiting, which shall include, but is not limited to, any inoculations that may be required, identification and passport. Adventure-Lombok.com shall not be liable for any expense incurred resulting from your missing, incomplete or incorrect documentation or any non-compliance with requirements.
You are strongly advised to take out adequate travel insurance prior to arriving in your destination. It is your responsibility to check you have adequate insurance cover. The insurance should cover, amongst other things, the cost of cancellation by you, personal losses, all medical costs and the costs of assistance including return to the your country of residence in the event of an accident or illness.
Adventure-Lombok.com will not be liable for any changes, cancellation, effect on your booking, loss or damage suffered by you or for any failure by the accommodation or other service providers and/or Adventure-Lombok.com to perform or properly perform any of our respective obligations to you which is due to any event(s) or circumstance(s) if the non performance is caused by force majeure. By way of example force majeure includes, but is not limited to, war, revolution, terrorist act, closure of borders, epidemic, natural catastrophe or other causes that seriously affect both parties and other unforeseeable causes beyond Adventure-Lombok.com’s control.
Currency rates are based on various publicly available sources and are only updated daily; as such they cannot be guaranteed as completely accurate and should be used as guidelines only. Actual rates may vary and you may wish to verify these with a qualified professional.
Legislation and Courts of Jurisdiction
This agreement will be governed by Republic of Indonesia law and any disputes will be dealt with by the Republic Indonesia courts.
Last minute booking
If you bought the booking for next day we reserve right to cancel your booking. The cancellation fee is 21 US$ and is non refundable. We also reserve right to upgrade or downgrade your booking depends on current situation on the market. With no additional fee or compensation. If you will not receive email from us you can consider your booking to be confirmed exactly as you booked it – on your ticket – which we will email you as soon as you finish the order. If your selected option will not be available we will inform you via email. On top of that our standard cancellation policy applies here.
“Personal Information” means information that relates to a living individual who can be identified from that information or from that information together with other information which is held by or is likely to be held by Adventure-Lombok.com.
When you browse the Site, Adventure-Lombok.com does not collect Personal Information about you. The only way Adventure-Lombok.com can collect any kind of personal information is if you give it to us.
Protection of Personal Data
The Personal Information that Adventure-Lombok.com collects from you shall be obtained, processed and transmitted in compliance with applicable data protection legislation. Since Adventure-Lombok.com servers are located in the United State, the personal information that Adventure-Lombok.com collects from you shall be obtained, processed and transmitted in compliance with US Directives, as well as any other such legislation that substitutes complements and develops it.
Adventure-Lombok.com takes full responsibility for ensuring that proper security measures are in place to protect your information and store the information in secure databases at secure addresses to prevent unauthorised access. Adventure-Lombok.com must pass the information on to the relevant suppliers of your travel arrangements. The information may also be provided to security or credit checking companies, public authorities such as customs/immigration if required by them, or as required by law.
To ensure that your booking runs smoothly Adventure-Lombok.com may need to use information such as your name and address, credit card details, special needs, dietary requirements etc.
Adventure-Lombok.com will apply appropriate security measures to protect this data. However, Adventure-Lombok.com may disclose information about you to other organisations that are hotel partners or affiliates or to organisations contracted by Gilitickets.online to manage aspects of the Site. Additionally, controls on data protection in your destination may not be as strong as in the European Economic Area (EEA). Adventure-Lombok.com will not, however, pass any information onto any person not responsible for part of your travel arrangements. This applies to any sensitive information that you give to Adventure-Lombok.com such as details of any disabilities, or dietary/religious requirements. If Adventure-Lombok.com cannot pass this information to the relevant accommodation and/or service providers, Adventure-Lombok.com cannot provide your booking. In making this booking, you consent to this information being passed onto the relevant persons.
Use of Information
You hereby give express consent to allow the incorporation of any data provided to the files of existing personal data in Adventure-Lombok.com and to the treatment of such for the purpose of management, administration, mediation and contracting of the services offered by Adventure-Lombok.com, the management of the bookings and the collection of products and services through Adventure-Lombok.com, call centres; the management of incidences; statistics; commercial publicity and other promotions by means of electronic mail, SMS, MMS or any other similar mean, and the subscription to news bulletins.
Adventure-Lombok.com may use the Personal Information to contact you about important changes to the Site, new services and with details of other products and services offered by Adventure-Lombok.com. Where Adventure-Lombok.com collect such information, Adventure-Lombok.com make clear the nature of the information and the purposes for which it is used. Adventure-Lombok.com do not knowingly collect Personal Information from children.
The person in charge of this data is BlueHost Limited, with company address at 1958 950 E, Provo, UT 84606, USA. If you should wish to exercise rights of access, rectification, cancellation or opposition granted by the PDPR, you should proceed as follows: You can find out what Personal Information Adventure-Lombok.com holds about you by writing to Adventure-Lombok.com.
Adventure-Lombok.com will acknowledge your request within ten working days. Should Adventure-Lombok.com be prevented from disclosing your Personal Information Adventure-Lombok.com will give reasons for any such refusal. If any of the Personal Information that Adventure-Lombok.com hold about you is incorrect or needs to be updated, please contact Adventure-Lombok.com at the above address. Adventure-Lombok.com may request that you provide further information and identification to enable Adventure-Lombok.com to comply with this request.
The Site reserves the right to make changes to this document at any time by giving notice to its Users on this page. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom.